This position is a full-time Customer Care Associate in an inbound call center. Representatives are responsible for processing various incoming phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations. Exercise exceptional customer service skills in an effort to optimize each contact with an existing or potential customer. While processing incoming phone calls for assigned clients and programs, which include obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues. This position wage starts at $10.50 an hour. We are the leading service provider within our industry and have locations across the United States as well as in several countries outside of the U.S. Our company has been in operation since 1986 and our Corporate Offices are located in Omaha, Nebraska. We offer an active internal posting program that allows for many promotional opportunities. We love to promote our own employees! Many companies claim to do this, but we really do! In fact, 85% of our leadership team was promoted from entry-level positions here in Niles.
We also offer medical/dental/life plans, tuition reimbursement, employee discounts from many of the clients that we support and a great 401K program that allows you to begin contributing as early as 90 days of employment. But most importantly, we offer a stable work environment. We have been in operation within the Niles community since 2004 and have well-established processes in place, so you know what to expect. We have grown considerably since our opening and are well known across our organization for achieving great results and being a premier center. West world-wide has close to 42,000 employees! So, what are you waiting for? Come see us soon and find out what it takes to be a part of this team!
You can come see us anytime between the hours of 8am-5pm Monday through Thursday and 10am-5pm Friday. Come professionally dressed and bring two forms of identification with you. We look forward to meeting you.